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Employees' satisfaction with employer‐sponsored elder‐care programs

Employees' satisfaction with employer‐sponsored elder‐care programs Purpose – This study aims to evaluate whether employees consider employer‐sponsored elder‐care programs to benefit aging family members and whether those programs help employees with caregiving needs, stay productively employed. Design/methodology/approach – A nationwide internet‐based survey was conducted between December 2008 and May 2009, eliciting information from 447 users of employer‐sponsored elder‐care services. Survey participants were employed individuals who had requested assistance from one of five national elder‐care service provider organizations (SPOs) during the preceding two years. Findings – A majority of respondents reported that the services helped them to keep working productively (74.0 percent), avoid job absences (65.5 percent), stay employed (58.0 percent), and maintain a good family life at home (72.1 percent). Respondents were generally satisfied with the services provided by SPOs. However, most respondents did not feel that the services help minimize caregiving expenses. Originality/value – To the best of the authors' knowledge, this is the first US study evaluating the usefulness of employer elder‐care programs, based on the perspectives of employees who have used the programs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Workplace Health Management Emerald Publishing

Employees' satisfaction with employer‐sponsored elder‐care programs

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1753-8351
DOI
10.1108/17538351111172581
Publisher site
See Article on Publisher Site

Abstract

Purpose – This study aims to evaluate whether employees consider employer‐sponsored elder‐care programs to benefit aging family members and whether those programs help employees with caregiving needs, stay productively employed. Design/methodology/approach – A nationwide internet‐based survey was conducted between December 2008 and May 2009, eliciting information from 447 users of employer‐sponsored elder‐care services. Survey participants were employed individuals who had requested assistance from one of five national elder‐care service provider organizations (SPOs) during the preceding two years. Findings – A majority of respondents reported that the services helped them to keep working productively (74.0 percent), avoid job absences (65.5 percent), stay employed (58.0 percent), and maintain a good family life at home (72.1 percent). Respondents were generally satisfied with the services provided by SPOs. However, most respondents did not feel that the services help minimize caregiving expenses. Originality/value – To the best of the authors' knowledge, this is the first US study evaluating the usefulness of employer elder‐care programs, based on the perspectives of employees who have used the programs.

Journal

International Journal of Workplace Health ManagementEmerald Publishing

Published: Sep 27, 2011

Keywords: Caregiving; Employment; Flexible scheduling; EAP; Work life; Elder care

References