Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave

Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave There is a growing interest in theory and in practice with regard to the relationship between human resource management (HRM) and total quality management (TQM), as well as the relationship between these two perspectives and business performance. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on the effects of HRM/TQM at the organisational level. Research on the perceptions of individual employees might obtain new insights for further discussion on the effectiveness of HRM/TQM in an organisation. The authors had the opportunity to analyse a relatively large database with recent data of individual employee perceptions from a knowledge-intensive organisation in The Netherlands. This analysis gives new insight into concepts such as "co-operation", "information", "leadership", "salary", "work conditions", and "goal setting" in relation to employee satisfaction and the intention to leave the organisation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Employee perceptions of HRM and TQM, and the effects on satisfaction and intention to leave

Managing Service Quality, Volume 12 (3): 8 – Jun 1, 2002

Loading next page...
 
/lp/emerald-publishing/employee-perceptions-of-hrm-and-tqm-and-the-effects-on-satisfaction-LFHKcioI06
Publisher
Emerald Publishing
Copyright
Copyright © 2002 MCB UP Ltd. All rights reserved.
ISSN
0960-4529
DOI
10.1108/09604520210429231
Publisher site
See Article on Publisher Site

Abstract

There is a growing interest in theory and in practice with regard to the relationship between human resource management (HRM) and total quality management (TQM), as well as the relationship between these two perspectives and business performance. Empirical research suggests significant effects of HRM/TQM on the performances of an organisation. The majority of research in this area is focused on the effects of HRM/TQM at the organisational level. Research on the perceptions of individual employees might obtain new insights for further discussion on the effectiveness of HRM/TQM in an organisation. The authors had the opportunity to analyse a relatively large database with recent data of individual employee perceptions from a knowledge-intensive organisation in The Netherlands. This analysis gives new insight into concepts such as "co-operation", "information", "leadership", "salary", "work conditions", and "goal setting" in relation to employee satisfaction and the intention to leave the organisation.

Journal

Managing Service QualityEmerald Publishing

Published: Jun 1, 2002

Keywords: Human resource management; Total quality management

References

  • The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction
    Choi, T.Y.; Eboch, K.
  • A comparative study of nine national quality awards
    Puay, S.H.; Tan, K.C.; Xie, M.; Goh, T.N.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month