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Empirical evidence about managerial issues of ISO certification

Empirical evidence about managerial issues of ISO certification Nowadays, there are a growing number of companies that for a variety of reasons seek the ISO 9000 certificate in order to continue being competitive. This certification process provokes certain changes in company organisation which affect diverse functional areas. The article presents the results obtained from a study of a set of certified companies in a specific geographical area, and in which an attempt is made to test diverse hypotheses related to the influence of this process of certification with respect to human resources and the post-certification process. The study was able to count upon the collaboration of more than 50 per cent of the certified companies under consideration. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Empirical evidence about managerial issues of ISO certification

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Publisher
Emerald Publishing
Copyright
Copyright © 2001 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/EUM0000000005861
Publisher site
See Article on Publisher Site

Abstract

Nowadays, there are a growing number of companies that for a variety of reasons seek the ISO 9000 certificate in order to continue being competitive. This certification process provokes certain changes in company organisation which affect diverse functional areas. The article presents the results obtained from a study of a set of certified companies in a specific geographical area, and in which an attempt is made to test diverse hypotheses related to the influence of this process of certification with respect to human resources and the post-certification process. The study was able to count upon the collaboration of more than 50 per cent of the certified companies under consideration.

Journal

The TQM MagazineEmerald Publishing

Published: Oct 1, 2001

Keywords: ISO 9000; Quality management

References