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Empirical analysis of supplier selection and involvement, customer satisfaction, and firm performance

Empirical analysis of supplier selection and involvement, customer satisfaction, and firm... Supply chain management as a system of operation continues to evolve. This study employs confirmatory factor analysis and path analysis to examine empirically the relationships among supplier selection criteria (quality, delivery reliability, product performance and unit price), supplier involvement on design teams and in continuous improvement programs, four dimensions of customer satisfaction (competitive pricing, product quality, product variety, and delivery service), and overall firm performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Supply Chain Management: An International Journal Emerald Publishing

Empirical analysis of supplier selection and involvement, customer satisfaction, and firm performance

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Publisher
Emerald Publishing
Copyright
Copyright © 2001 MCB UP Ltd. All rights reserved.
ISSN
1359-8546
DOI
10.1108/EUM0000000005709
Publisher site
See Article on Publisher Site

Abstract

Supply chain management as a system of operation continues to evolve. This study employs confirmatory factor analysis and path analysis to examine empirically the relationships among supplier selection criteria (quality, delivery reliability, product performance and unit price), supplier involvement on design teams and in continuous improvement programs, four dimensions of customer satisfaction (competitive pricing, product quality, product variety, and delivery service), and overall firm performance.

Journal

Supply Chain Management: An International Journal – Emerald Publishing

Published: Oct 1, 2001

Keywords: Supplier evaluation; Customer satisfaction; Organizational performance; Supply chain

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