Supply chain management as a system of operation continues to evolve. This study employs confirmatory factor analysis and path analysis to examine empirically the relationships among supplier selection criteria (quality, delivery reliability, product performance and unit price), supplier involvement on design teams and in continuous improvement programs, four dimensions of customer satisfaction (competitive pricing, product quality, product variety, and delivery service), and overall firm performance.
Supply Chain Management: An International Journal – Emerald Publishing
Published: Oct 1, 2001
Keywords: Supplier evaluation; Customer satisfaction; Organizational performance; Supply chain
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