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Emotional intelligence – training people to be affective so they can be effective

Emotional intelligence – training people to be affective so they can be effective When people in the workplace do not act with emotional intelligence the costs can be great. Low morale, bitter conflict, and stress all limit business effectiveness. There is also the financial cost of litigation when people complain of being bullied, intimidated, and exploited. Emotional intelligence also contributes in a positive business enhancing way, improving teamworking, customer service and the managing of diversity. Fortunately this critical personal resource can be improved through appropriate coaching and training. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial and Commercial Training Emerald Publishing

Emotional intelligence – training people to be affective so they can be effective

Mike Bagshaw
Industrial and Commercial Training , Volume 32 (2): 5 – Apr 1, 2000
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References (7)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0019-7858
DOI
10.1108/00197850010320699
Publisher site
See Article on Publisher Site

Abstract

When people in the workplace do not act with emotional intelligence the costs can be great. Low morale, bitter conflict, and stress all limit business effectiveness. There is also the financial cost of litigation when people complain of being bullied, intimidated, and exploited. Emotional intelligence also contributes in a positive business enhancing way, improving teamworking, customer service and the managing of diversity. Fortunately this critical personal resource can be improved through appropriate coaching and training.

Journal

Industrial and Commercial Training – Emerald Publishing

Published: Apr 1, 2000

Keywords: Intelligence; Training

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