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Emotional intelligence and tourist experience: a perspective article

Emotional intelligence and tourist experience: a perspective article This paper aims to discuss how emotional intelligence can be incorporated into the tourism sector to enhance tourist experience.Design/methodology/approachThe paper reviews and synthetises current research on emotional intelligence and tourism research.FindingsEmotional intelligence is proposed to be incepted into the tourism context through its influence on the service encounter between tourism service representatives and tourists.Originality/valueThe paper provides a fresh view on tourist experience and suggests applying emotional intelligence into the tourism context to enhance tourist experience. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Tourism Review Emerald Publishing

Emotional intelligence and tourist experience: a perspective article

Tourism Review , Volume 75 (1): 4 – Feb 20, 2020

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References (21)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1660-5373
DOI
10.1108/tr-06-2019-0243
Publisher site
See Article on Publisher Site

Abstract

This paper aims to discuss how emotional intelligence can be incorporated into the tourism sector to enhance tourist experience.Design/methodology/approachThe paper reviews and synthetises current research on emotional intelligence and tourism research.FindingsEmotional intelligence is proposed to be incepted into the tourism context through its influence on the service encounter between tourism service representatives and tourists.Originality/valueThe paper provides a fresh view on tourist experience and suggests applying emotional intelligence into the tourism context to enhance tourist experience.

Journal

Tourism ReviewEmerald Publishing

Published: Feb 20, 2020

Keywords: Emotional intelligence; Tourist experience; Tourism; Service encounter

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