Emotional intelligence A key ability to succeed in the matrix organization

Emotional intelligence A key ability to succeed in the matrix organization Organizations continue to employ the matrix organizational form as it enables companies to use human resources flexibly, produce innovative solutions to complex problems in unstable environments, increase information flow through the use of lateral communication channels, and leverage economies of scale while remaining small and task oriented. Despite its strengths, the matrix has inherent problems. Earlier studies have primarily addressed structural problems. In this paper, we identify four interpersonal challenges that impede matrix performance: misaligned goals increase competition among employees, roles and responsibilities are unclear, decision‐making is untimely and of possibly low quality, and silo‐focused employees do not cooperate. We propose that emotionally intelligent employees can function better in the matrix. We offer solutions for both managers and employees to improve performance in matrix organizations by applying the four components of emotional intelligence, specifically, managing, understanding, using, and perceiving emotion, to each interpersonal challenge. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Management Development Emerald Publishing

Emotional intelligence A key ability to succeed in the matrix organization

Journal of Management Development, Volume 23 (5): 19 – Jun 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0262-1711
DOI
10.1108/02621710410537056
Publisher site
See Article on Publisher Site

Abstract

Organizations continue to employ the matrix organizational form as it enables companies to use human resources flexibly, produce innovative solutions to complex problems in unstable environments, increase information flow through the use of lateral communication channels, and leverage economies of scale while remaining small and task oriented. Despite its strengths, the matrix has inherent problems. Earlier studies have primarily addressed structural problems. In this paper, we identify four interpersonal challenges that impede matrix performance: misaligned goals increase competition among employees, roles and responsibilities are unclear, decision‐making is untimely and of possibly low quality, and silo‐focused employees do not cooperate. We propose that emotionally intelligent employees can function better in the matrix. We offer solutions for both managers and employees to improve performance in matrix organizations by applying the four components of emotional intelligence, specifically, managing, understanding, using, and perceiving emotion, to each interpersonal challenge.

Journal

Journal of Management DevelopmentEmerald Publishing

Published: Jun 1, 2004

Keywords: Organizational change; Matrix organizations; Managers; Interpersonal relations

References

  • Emotion, regulation, and moral development
    Eisenberg, N.
  • Emotional Intelligence
    Goleman, D.
  • All negative moods are not equal: motivational influences of anxiety and sadness on decision‐making
    Raghunathan, R.; Pham, M.T.

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