Profiles Patrick O’Sullivan, CEO of UK‐based insurer Eagle Star. Looks at how he brought about change in a company that was in poor condition financially, culturally and competitively. Cites, in an inset, the ‘Workout’ US system which O’Sullivan brought into Eagle Star, and which was a resounding success. Describes how 3,000 staff (40%) have participated (some more than once!) in the change process.
The Antidote – Emerald Publishing
Published: Dec 1, 2000
Keywords: Continuing development; Continuing professional development; Eagle Star