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Eliminating perception gaps

Eliminating perception gaps Perception gaps between the leader and follower demotivate the follower, impair the business relationship between them and reduce the business performance of both. There are two gaps in perception. The first is between the conscious intent of the leader and the manifestation of that intent. Key causes are stress, subconscious intent or poor communication by the leader. The second gap is between manifestation of intent by the leader and the impact on the follower. The causes here are the environment in which the communication occurs and the poor listening skills or mindset of the follower. Detailed solutions to eliminate all these causes and close the gaps are set out. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial and Commercial Training Emerald Publishing

Eliminating perception gaps

Industrial and Commercial Training , Volume 36 (6): 4 – Oct 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0019-7858
DOI
10.1108/00197850410556667
Publisher site
See Article on Publisher Site

Abstract

Perception gaps between the leader and follower demotivate the follower, impair the business relationship between them and reduce the business performance of both. There are two gaps in perception. The first is between the conscious intent of the leader and the manifestation of that intent. Key causes are stress, subconscious intent or poor communication by the leader. The second gap is between manifestation of intent by the leader and the impact on the follower. The causes here are the environment in which the communication occurs and the poor listening skills or mindset of the follower. Detailed solutions to eliminate all these causes and close the gaps are set out.

Journal

Industrial and Commercial TrainingEmerald Publishing

Published: Oct 1, 2004

Keywords: Stress; Communication; Business environment

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