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Electronic records management in the Malaysian public sector: the existence of policy

Electronic records management in the Malaysian public sector: the existence of policy Purpose – The existence of policy serves as a guideline to facilitate actions and decisions to be taken. Electronic records management should be driven and guided by clear, comprehensive, understandable policy, to direct the organization and ascertain the effectiveness of functions implemented. The purpose of this paper is to find out whether government agencies in Malaysia do possess such a policy for electronic records management. In addition, the aim is to identify the responsible party for the policy besides investigating the sources referred to in developing the policy. Design/methodology/research – The survey employs a questionnaire to gather the data from 25 selected government departments in Klang Valley and Putrajaya, Malaysia. Findings – As anticipated, not all government departments possess electronic records management policy far from complete, clear, and easy to implement. Most surveyed samples are executing policy provided by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and National Archive of Malaysia (NAM) with some modifications to suit their needs. On the other hand, the number of organization carrying out electronic records management without any policy in place is alarming. Practical implications – Electronic records management is carried out in some organisations merely based on their instinct and initiatives, far from complying with international standards of best practice. Originality value – This paper provides evidence from an original study. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Records Management Journal Emerald Publishing

Electronic records management in the Malaysian public sector: the existence of policy

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References (36)

Publisher
Emerald Publishing
Copyright
Copyright © 2009 Emerald Group Publishing Limited. All rights reserved.
ISSN
0956-5698
DOI
10.1108/09565690910999201
Publisher site
See Article on Publisher Site

Abstract

Purpose – The existence of policy serves as a guideline to facilitate actions and decisions to be taken. Electronic records management should be driven and guided by clear, comprehensive, understandable policy, to direct the organization and ascertain the effectiveness of functions implemented. The purpose of this paper is to find out whether government agencies in Malaysia do possess such a policy for electronic records management. In addition, the aim is to identify the responsible party for the policy besides investigating the sources referred to in developing the policy. Design/methodology/research – The survey employs a questionnaire to gather the data from 25 selected government departments in Klang Valley and Putrajaya, Malaysia. Findings – As anticipated, not all government departments possess electronic records management policy far from complete, clear, and easy to implement. Most surveyed samples are executing policy provided by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and National Archive of Malaysia (NAM) with some modifications to suit their needs. On the other hand, the number of organization carrying out electronic records management without any policy in place is alarming. Practical implications – Electronic records management is carried out in some organisations merely based on their instinct and initiatives, far from complying with international standards of best practice. Originality value – This paper provides evidence from an original study.

Journal

Records Management Journal – Emerald Publishing

Published: Oct 2, 2009

Keywords: Government departments; Records management; Malaysia; International standards

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