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editorial

editorial Max Bygraves more than once said, ‘I wanna tell creatively crafted piece is illustrated with practice you a story’. Peter Bates and Peter Gilbert tell us examples and makes for a fascinating read. about stories and their relevance for our understanding of leadership in public services. Our next paper has as its focus public involvement in Storytelling (as the two Peters point out) as part of the organisation and delivery of public services. The a leadership narrative is nothing new, but it is formation of ‘Patient Advice and Liaison Services’ fundamental to much that is linked with effective (PALS) is given as one example of some of the leadership in policy and practice. The authors structures which have developed to enable greater assert that storytelling is not simply another means patient involvement in health care. The creation of of exercising power over people’s actions or PALS may sometimes be seen as a corporate device perceptions. They acknowledge that such misuses to protect individual doctors and hospitals from can and do occur, but emphasise the importance patient complaints about poor policies and of authenticity and integrity in demonstrating the practices. This, of course, would be at odds with accuracy and http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The International Journal of Leadership in Public Services Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1747-9886
DOI
10.1108/17479886200800017
Publisher site
See Article on Publisher Site

Abstract

Max Bygraves more than once said, ‘I wanna tell creatively crafted piece is illustrated with practice you a story’. Peter Bates and Peter Gilbert tell us examples and makes for a fascinating read. about stories and their relevance for our understanding of leadership in public services. Our next paper has as its focus public involvement in Storytelling (as the two Peters point out) as part of the organisation and delivery of public services. The a leadership narrative is nothing new, but it is formation of ‘Patient Advice and Liaison Services’ fundamental to much that is linked with effective (PALS) is given as one example of some of the leadership in policy and practice. The authors structures which have developed to enable greater assert that storytelling is not simply another means patient involvement in health care. The creation of of exercising power over people’s actions or PALS may sometimes be seen as a corporate device perceptions. They acknowledge that such misuses to protect individual doctors and hospitals from can and do occur, but emphasise the importance patient complaints about poor policies and of authenticity and integrity in demonstrating the practices. This, of course, would be at odds with accuracy and

Journal

The International Journal of Leadership in Public ServicesEmerald Publishing

Published: Aug 1, 2008

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