Editorial Editorial: How to deal with the human factor in supply chain management? Supply chain management (SCM) is an intricate part of the business world at present. As organizations serve the global consumer or user, supply chains must reach a wide range of markets. Markets range from dense megacities to sparsely populated rural communities. Despite this range, supply chain employees must determine how to efficiently, effectively and sustainably deliver products and services to all their customers. The complexities that exist within these various supply chains create a myriad of difficulties for supply chain decision-makers. Furthermore, the introduction of omnichannel retail and the belief that consumers expect delivery within two days or less have further increased complexity. Hence, additional pressure has been added to the ever fast-paced supply chain networks. Consequently, organizations’ supply chains are becoming more multifaceted and increasingly challenging to manage. Remaining competitive while addressing increasing requirements on the supply chain forces decision-makers to seek a variety of options. When assessing these options, supply chain decision-makers are faced with critically evaluating the boundaries of their knowledge and the supply chain workforce. The exploration of expanding the limitations of the workforce is illustrated by the growing interest in artificial
International Journal of Physical Distribution & Logistics Management – Emerald Publishing
Published: Apr 8, 2020
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