E‐mail use and abuse

E‐mail use and abuse The use of electronic mail has grown exponentially in the last five years. When used effectively, it is a very effective messaging and information medium. However, abuse of e-mail can be a significant risk to a company: increasingly e-mail figures in defamation and libel cases, and it is often the company, not just the individual sender of the e-mail, that is held to be responsible and liable. Establishing and ensuring adherence to a policy on the proper use of e-mail can minimise such risks - and can yield financial savings. This paper sets out the case for establishing an e-mail policy and presents sample policies and guidelines for the effective use of e-mail services. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Work Study Emerald Publishing

E‐mail use and abuse

Work Study, Volume 48 (7): 4 – Dec 1, 1999

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Publisher
Emerald Publishing
Copyright
Copyright © 1999 MCB UP Ltd. All rights reserved.
ISSN
0043-8022
DOI
10.1108/00438029910294135
Publisher site
See Article on Publisher Site

Abstract

The use of electronic mail has grown exponentially in the last five years. When used effectively, it is a very effective messaging and information medium. However, abuse of e-mail can be a significant risk to a company: increasingly e-mail figures in defamation and libel cases, and it is often the company, not just the individual sender of the e-mail, that is held to be responsible and liable. Establishing and ensuring adherence to a policy on the proper use of e-mail can minimise such risks - and can yield financial savings. This paper sets out the case for establishing an e-mail policy and presents sample policies and guidelines for the effective use of e-mail services.

Journal

Work StudyEmerald Publishing

Published: Dec 1, 1999

Keywords: Communications; Governance

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