The use of electronic mail has grown exponentially in the last five years. When used effectively, it is a very effective messaging and information medium. However, abuse of e-mail can be a significant risk to a company: increasingly e-mail figures in defamation and libel cases, and it is often the company, not just the individual sender of the e-mail, that is held to be responsible and liable. Establishing and ensuring adherence to a policy on the proper use of e-mail can minimise such risks - and can yield financial savings. This paper sets out the case for establishing an e-mail policy and presents sample policies and guidelines for the effective use of e-mail services.
Work Study – Emerald Publishing
Published: Dec 1, 1999
Keywords: Communications; Governance
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