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E‐government application: an integrated model on G2C adoption of online tax

E‐government application: an integrated model on G2C adoption of online tax Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use e‐filing in the Malaysian context. Design/methodology/approach – The study used quantitative approach methodology. In total, 500 self‐administered questionnaires were distributed and 411 were found usable for data analysis; 14 hypotheses were formulated and tested. Findings – Perceived ease of use and perceived usefulness, trust of the government, image, compatibility and service quality are found to be significant predictors of citizens’ intention to use e‐filing. Originality/value – An integrated research model of online tax adoption was developed by integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political self‐efficacy dimensions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transforming Government: People, Process and Policy Emerald Publishing

E‐government application: an integrated model on G2C adoption of online tax

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1750-6166
DOI
10.1108/17506161111155388
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use e‐filing in the Malaysian context. Design/methodology/approach – The study used quantitative approach methodology. In total, 500 self‐administered questionnaires were distributed and 411 were found usable for data analysis; 14 hypotheses were formulated and tested. Findings – Perceived ease of use and perceived usefulness, trust of the government, image, compatibility and service quality are found to be significant predictors of citizens’ intention to use e‐filing. Originality/value – An integrated research model of online tax adoption was developed by integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political self‐efficacy dimensions.

Journal

Transforming Government: People, Process and PolicyEmerald Publishing

Published: Aug 2, 2011

Keywords: E‐government adoption; G2C; Online tax; Trust; Political self‐efficacy; Web service quality; Malaysia; Citizens

References