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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 1750-6166
- DOI
- 10.1108/17506161111155388
- Publisher site
- See Article on Publisher Site
Abstract
Purpose – The purpose of this paper is to investigate the factors influencing citizens’ intention to use e‐filing in the Malaysian context. Design/methodology/approach – The study used quantitative approach methodology. In total, 500 self‐administered questionnaires were distributed and 411 were found usable for data analysis; 14 hypotheses were formulated and tested. Findings – Perceived ease of use and perceived usefulness, trust of the government, image, compatibility and service quality are found to be significant predictors of citizens’ intention to use e‐filing. Originality/value – An integrated research model of online tax adoption was developed by integrating the technology acceptance model (TAM), diffusion of innovation (DOI), perceived characteristics of innovating (PCI), web trust and perceived risk, web service quality, and political self‐efficacy dimensions.
Journal
Transforming Government People Process and Policy – Emerald Publishing
Published: Aug 2, 2011
Keywords: E‐government adoption; G2C; Online tax; Trust; Political self‐efficacy; Web service quality; Malaysia; Citizens