Access the full text.
Sign up today, get DeepDyve free for 14 days.
Jing Zhang, S. Dawes, Joseph Sarkis (2005)
Exploring stakeholders' expectations of the benefits and barriers of e-government knowledge sharingJ. Enterp. Inf. Manag., 18
R. Kumar, M. Best (2006)
Impact and Sustainability of E-Government Services in Developing Countries: Lessons Learned from Tamil Nadu, IndiaThe Information Society, 22
L. Schaupp, Lemuria Carter, Megan McBride (2009)
E-File Adoption: A Study of U.S. Taxpayers' Intentions2009 42nd Hawaii International Conference on System Sciences
F. Contini (2009)
ICT, assemblages and institutional contexts: understanding multiple development paths
G. Macueve
A structurational analysis of the process of e‐government implementation: a case study from Mozambique
Jordan Floropoulos, Charalambos Spathis, D. Halvatzis, Maria Tsipouridou (2010)
Measuring the success of the Greek Taxation Information SystemInt. J. Inf. Manag., 30
J. Fedorowicz, J. Gogan, M. Culnan (2010)
Barriers to Interorganizational Information Sharing in e-Government: A Stakeholder AnalysisThe Information Society, 26
J. Criado (2009)
Europeanization of eGovernment policy. Institutional mechanisms and implications for public sector innovationInf. Polity, 14
S. Petter, William DeLone, E. McLean (1992)
Information Systems Success: The Quest for the Independent VariablesJournal of Management Information Systems, 29
H.J. Scholl
Profiling the EG research community and its core
J. Rathmell (1966)
What is Meant by Services?Journal of Marketing, 30
Å. Grönlund (2010)
Ten Years of E-Government: The 'End of History' and New Beginning
J. Brudney, Sally Selden (1995)
The Adoption of Innovation by Smaller Local Governments: The Case of Computer TechnologyThe American Review of Public Administration, 25
Yi-Shun Wang, Ying-Wei Shih (2009)
Why do people use information kiosks? A validation of the Unified Theory of Acceptance and Use of TechnologyGov. Inf. Q., 26
D.A. Garvin
Quality on the line
Lemuria Carter, F. Bélanger (2004)
Citizen adoption of electronic government initiatives37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the
L. Raymond, Sylvestre Uwizeyemungu, F. Bergeron (2006)
Motivations to implement ERP in e-government: an analysis from success storiesElectron. Gov. an Int. J., 3
H.G. Gadamer
Philosophical Hermeneutics
K. Hindle (2004)
Choosing Qualitative Methods for Entrepreneurial Cognition Research: A Canonical Development ApproachEntrepreneurship Theory and Practice, 28
P. DiMaggio, W. Powell
The iron cage revisited: institutional isomorphism and collective rationality in organizational fields
J. Legčević (2008)
Measuring Customer Satisfaction and Service Quality : The Case of Croatia, 14
K. Andersen, H. Henriksen (2005)
The First Leg of E-Government Research: Domains and Application Areas 1998-2003Int. J. Electron. Gov. Res., 1
A. Xenakis, A. Macintosh
G2G collaboration to support the deployment of e‐voting in the UK: a discussion paper
M. Wimmer, R. Traunmüller, K. Lenk (2001)
Electronic business invading the public sector: considerations on change and designProceedings of the 34th Annual Hawaii International Conference on System Sciences
J. Caldow
The Quest for Electronic Government: A Defining Vision
H.J. Scholl
E‐government reference library (EGRL 8.0) now with 5,050 references
A. Parasuraman, V. Zeithaml, L. Berry (1985)
A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 49
Zahid Parvez (2006)
Informatization of local democracy: A structuration perspectiveInf. Polity, 11
P. Crosby (1979)
Quality Is Free: The Art of Making Quality Certain
C. Marshall, G.B. Rossman
Designing Qualitative Research
K. Penttinen, H. Isomäki
Stakeholders views on government enterprise architecture: strategic goals and new public services
Mete Yildiz (2007)
E-government research: Reviewing the literature, limitations, and ways forwardGov. Inf. Q., 24
L. Halchin (2004)
Electronic government: Government capability and terrorist resourceGov. Inf. Q., 21
A. Kouzmin, N.K. Kakabadse
Mapping institutional impacts of lean communication in lean agencies: information technology illiteracy and leadership failure
Janet Kaaya (2009)
Determining Types of Services and Targeted Users of Emerging E-Government Strategies: The Case of TanzaniaInt. J. Electron. Gov. Res., 5
P. Marsden, W. Scott (1995)
Institutions and Organizations.Social Forces, 75
John Meyer, Brian Rowan (1977)
Institutionalized Organizations: Formal Structure as Myth and CeremonyAmerican Journal of Sociology, 83
I.J. Martinez‐Moyano, J.R. Gil‐Garcia
Rules, norms, and individual preferences for action: an institutional framework to understand the dynamics of e‐government evolution
K. Siau, Y. Long (2005)
Synthesizing e-government stage models - a meta-synthesis based on meta-ethnography approachInd. Manag. Data Syst., 105
S. Xakaza‐Kumalo
Transformation and governance in higher education: students' participation in institutional strategic planning of the university
Radha Chauhan, Elsa Estevez, T. Janowski (2008)
A model for policy interventions in support of electronic governance
Richard Heeks (2002)
Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform
Richard Heeks, S. Bailur (2007)
Analyzing e-government research: Perspectives, philosophies, theories, methods, and practiceGov. Inf. Q., 24
T. Harrison, T. Pardo, José Gil-García, Fiona Thompson, D. Juraga
Geographic Information Technologies, Structuration Theory, and the World Trade Center Crisis
UN
United Nations E‐government Survey 2012 – E‐government for the People
J. Prins (2001)
Designing E-Government : On the Crossroads of Technological Innovation and Institutional Change
R. De
E‐government systems in developing countries: stakeholders and conflict
A. Gartner
Majority of e‐Government Initiatives Fail or Fall Short of Expectations
Zahid Parvez (2006)
Examining e-democracy through a double structuration loopElectron. Gov. an Int. J., 3
P. Jaeger (2003)
The endless wire: e-government as global phenomenonGov. Inf. Q., 20
N. Anstead, A. Chadwick (2008)
Parties, Election Campaigning and the Internet:Toward A Comparative Institutional Approach
A. Mohsin
Service quality perceptions: an assessment of restaurant and café visitors in Hamilton, New Zealand
C. Prins
Designing E‐government: On the Crossroads of Technological Innovation and Institutional Change, Law and Electronic Commerce
J. Carman (1990)
Consumer perceptions of service quality: an assessment of the SERVQUAL dimensionsJournal of Retailing, 66
A. Edmondson, S. McManus (2007)
METHODOLOGICAL FIT IN MANAGEMENT FIELD RESEARCH.Academy of Management Review, 32
ITA
About ITA
Ministry of Higher Education
His Majesty Sultan Qaboos Academic Chairs
Kristian Hjort-Madsen (2007)
Institutional patterns of enterprise architecture adoption in governmentTransforming Government: People, Process and Policy, 1
Å. Grönlund
Efficiency, service quality and democracy
R. Klischewski, H. Scholl (2006)
Information Quality as a Common Ground for Key Players in e-Government Integration and InteroperabilityProceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), 4
T. Waema, W. Mitullah (2007)
E-governance and governance: a case study of the assessment of the effects of integrated financial management system on good governance in two municipal councils in Kenya
V.J.J.M. Bekkers, V. Homburg
The Information Ecology of E‐government: E‐government as Institutional and Technological Innovation in Public Administration
Melanie Bicking, M. Wimmer (2011)
Concept to Integrate Open Collaboration in Technology Roadmapping: Stakeholder Involvement in Strategic E-Government Planning2011 44th Hawaii International Conference on System Sciences
Zorlu Senyucel (2007)
Assessing the impact of e‐government on providers and users of the IS functionTransforming Government: People, Process and Policy, 1
Shahidul Hassan, José Gil-García (2008)
Institutional Theory and E-Government Research
S. Hafeez, S.W. Sher
UN Global E‐government Readiness Report 2005: From E‐government to E‐inclusion
M.S. Islam, A. Grönlund
Agriculture market information e‐service in Bangladesh: a stakeholder‐oriented case analysis
Általános tudományok (2010)
Diffusion of Innovations
Merrill Warkentin, D. Gefen, P. Pavlou, G. Rose (2002)
Encouraging Citizen Adoption of eGovernment by Building TrustElectron. Mark., 12
Tony Elliman, Simon Taylor (2008)
Stakeholder enfranchisement: The need for tools to support stakeholders in traffic assessment activitiesTransforming Government: People, Process and Policy, 2
Kimberly Stoltzfus (2009)
"Why can't we share?": applying a stakeholder model to investigate implementing inter-governmental networks
A. Kouzmin, N. Korac-Kakabadse (2000)
Mapping Institutional Impacts of Lean Communication in Lean AgenciesAdministration & Society, 32
K.D. Edmiston
State and local e‐government: prospects and challenges
V. Prybutok, Xiaoni Zhang, Sherry Ryan (2008)
Evaluating leadership, IT quality, and net benefits in an e-government environmentInf. Manag., 45
Kelly Edmiston (2003)
State And Local E-GovernmentThe American Review of Public Administration, 33
Yining Chen, Hung-Yen Chen, Wei Huang, R. Ching (2006)
E-Government Strategies in Developed and Developing Countries: An Implementation Framework and Case StudyJ. Glob. Inf. Manag., 14
M. Lips (2007)
Does public administration have artefacts?Inf. Polity, 12
A. Veenstra, M. Janssen, Yao-Hua Tan (2010)
Towards an Understanding of E-Government Induced Change - Drawing on Organization and Structuration Theories
M. Shareef, Vinod Kumar, U. Kumar, A. Chowdhury, S. Misra (2010)
E-Government Implementation Perspective: Setting Objective and StrategyInt. J. Electron. Gov. Res., 6
N. Heinze, Qing Hu (2005)
E-Government Research: A Review via the Lens of Structuration Theory
Stephen Brown, Teresa Swartz (1989)
A Gap Analysis of Professional Service QualityJournal of Marketing, 53
William DeLone, E. McLean (2003)
The DeLone and McLean Model of Information Systems Success: A Ten-Year UpdateJ. Manag. Inf. Syst., 19
P. Hu, Susan Brown, J. Thong, F. Chan, K. Tam (2011)
Determinants of Service Quality and Continuance Intention of Online Services: The Case of eTax
A. Parasuraman, V. Zeithaml, L. Berry (1988)
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.Journal of Retailing, 64
Z. Irani, P. Love, Tony Elliman, Steve Jones, Marinos Themistocleous (2005)
Evaluating e‐government: learning from the experiences of two UK local authoritiesInformation Systems Journal, 15
T. Murphy
Oman e‐Government Interim Strategy Presentation
Å. Grönlund (2005)
State of the Art in E-Gov Research: Surveying Conference PublicationsInt. J. Electron. Gov. Res., 1
O. Lee
Structuration, emancipation and democracy
M. Kamal, V. Weerakkody (2009)
Investigating the Role of Stakeholders in EAI Adoption Process in Local Government Authorities
M. Eifert, J.O. Pèuschel
National Electronic Government: Building an Institutional Framework for Joined Up Government: A Comparative Study
M. Moon, D. Norris (2005)
Does managerial orientation matter? The adoption of reinventing government and e‐government at the municipal level *Information Systems Journal, 15
F. Molinari (2011)
Living Labs as multi-stakeholder platforms for the egovernance of innovation
W. Dutton, M. Peltu (2008)
The new politics of the internet: Multi-stakeholder policy-making and the internet technocracy
Zakareya Ebrahim, Z. Irani (2005)
E-government adoption: architecture and barriersBus. Process. Manag. J., 11
D. Norris, Benjamin Lloyd (2006)
The Scholarly Literature on E-Government: Characterizing a Nascent FieldInt. J. Electron. Gov. Res., 2
M. Heidegger
Being and Time
A. Parr, G. Shanks (2000)
A taxonomy of ERP implementation approachesProceedings of the 33rd Annual Hawaii International Conference on System Sciences
R. Heeks
Understanding e‐Governance for development: paper no. 11
D. Cogburn (2008)
Enabling effective multi-stakeholder participation in global internet governance through accessible cyber-infrastructure
Gerald Grant, Derek Chau (2005)
Developing a Generic Framework for E-GovernmentJ. Glob. Inf. Manag., 13
Paul DiMaggio, W. Powell (1983)
THE IRON CAGE REVISITED:The New Economic Sociology
ITA
ITA signs two agreements
R.S. Taylor
Value Added Processes IN Information Systems
J.R. Gil‐Garcia, S. Hassan
Structuration theory and IT‐based organizational change
Y. Liu, Y. Chen, C. Zhou
Exploring success factors for web‐based e‐government services: behavioral perspective from end users
K. Axelsson, U. Melin, Ida Lindgren (2009)
Developing public e-services for several stakeholders - A multifaceted view of the needs for an e-service
Z. Senyucel
Assessing the impact of e‐government on providers and users of the IS function: a structuration perspective
Sanjo Faniran, Kayode Olaniyan (2009)
e-governance diffusion in Nigeria: the case for citizens' demand
K. Kraemer, J. Perry (1989)
Innovation and computing in the public sector: A review of researchKnowledge in Society, 2
J.E. Fountain
Building the Virtual State: Information Technology and Institutional Change
Vassilis Meneklis, C. Douligeris (2008)
Technological integration: evidence of processes of structuring in governmental organizations
A. Al‐Shehry, S. Rogerson, N. Fairweather, M. Prior
The motivations for change towards e‐government adoption: case studies from Saudi Arabia
M. Miles, A. Huberman (1994)
Qualitative Data Analysis: An Expanded Sourcebook
Z. Parvez
Local democracy shaping e‐democracy
H. Mahrer, R. Krimmer (2005)
Towards the enhancement of e‐democracy: identifying the notion of the ‘middleman paradox’Information Systems Journal, 15
Å. Grönlund (2005)
What's In a Field - Exploring the eGoverment Domain
J. Caldow
Seven e‐government leadership milestones
M. Horst, M. Kuttschreuter, J. Gutteling (2007)
Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in The NetherlandsComput. Hum. Behav., 23
R. Klischewski, H. Scholl (2008)
Information quality as capstone in negotiating e-government integration, interoperation and information sharingElectron. Gov. an Int. J., 5
M. Yildiz
Peeking into the black box of e‐government policy‐making: the case of Turkey
Øystein Sæbø, L. Flak, M. Sein (2011)
Understanding the dynamics in e-Participation initiatives: Looking through the genre and stakeholder lensesGov. Inf. Q., 28
G. Strejcek, Michael Theil (2003)
Technology push, legislation pull? E-government in the European UnionDecis. Support Syst., 34
A. Ellis
Using the new institutional economics in e‐government to deliver transformational change
P. Yeow, W. Loo (2009)
Acceptability of ATM and Transit Applications Embedded in Multipurpose Smart Identity Card: An Exploratory Study in MalaysiaInt. J. Electron. Gov. Res., 5
G. Sahu, M. Gupta (2008)
Towards a model of users' acceptance of e-government: a study of Indian central excise e-filing systemInternational Journal of Electronic Governance, 1
L. Flak, Stig Nordheim (2006)
Stakeholders, Contradictions and Salience: An Empirical Study of a Norwegian G2G EffortProceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06), 4
Purpose – Since little research has been done on e‐government initiatives in developing countries from a government perspective, this study aims to contribute towards filling this empirical gap. It also comes at a time when Oman, like many other countries in the region are tackling issues related to transformation of public services and transparent government. E‐government is one of the tools in the process of transition. Design/methodology/approach – A theoretically derived and empirically confirmed framework of government motives for implementing e‐government is proposed. This study used a qualitative case study approach with semi‐structured interviews as the main tool of data collection and hermeneutics as the technique for data analysis. Empirical investigation was preceded by a content analysis of research and public official artefacts relating to motivation for engagement with e‐government in 70 developing countries. Identified motives were categorised through the lenses of institutional theory, information quality, and quality of service models and incorporated in a single framework to guide the empirical investigation while keeping it flexible to accommodate for country‐specific factors specific to Oman. Findings – Findings suggest that Oman is motivated by driving forces similar to other developing countries. Specifically, the Government of Oman implemented e‐government projects due to international coercive, mimetic, and normative dynamics of conformance to international standards. Similarly, the government employed e‐government to enhance the effectiveness and efficiency of government operations by improving public service quality and quality of information shared between different agencies. Motivating factors were, first, the compelling need to effectively respond to a specific economic crisis of anticipated depletion of oil reserves and, second, institutional dynamics inflicted by the global discourse on e‐government and knowledge‐based economy. Practical implications – The framework proposed in this paper represents a view of e‐government objectives conceptualised in a theoretical context. It can be used to assist policy‐makers in formulating successful e‐government implementation strategies. In addition, dimensions of service quality and information quality could form a systematic basis for successful provision of electronic public services. Originality/value – The research in e‐government lacks a clear definition and theoretical linkage of the different adoption motives from a government perspective especially during the pre‐implementation stage. The proposed framework strives to be both comprehensive and integrative, based on interrelated theoretical elements, as compared to existing frameworks which mostly focus on the end‐user adoption of e‐government services.
Transforming Government People Process and Policy – Emerald Publishing
Published: May 24, 2013
Keywords: E‐government; Institutional theory; Service quality; Oman; Adoption motives; Service quality assurance
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.