Those of us who must write user manuals, training manuals, and any sort of documentation, from procedures to memos, know that the complexity of our written words can cause consternation with other staff members. What seemed clear to us remains obscure to them, regardless that we have just written down every step clearly. One of the most oft heard complaints is that the readability is lacking. Of course, we complain just as loudly when reading documentation for computer programs others have written. We all get our fair share of complaints. Readability is one of those nefarious reading concepts that can bring more trouble than elucidation. How easy is a passage to read, anyway And who says Somehow, youngsters who can't seem to read a complete sentence in a basal reader can devour page after page of Hot Rod Magazine with little trouble at all.
Library Workstation Report – Emerald Publishing
Published: Jul 1, 1989