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Doing it our way

Doing it our way Reveals how a Californian local newspaper is using their own Alternative Distribution System ADS to guarantee firstrate delivery of their Shoppers, after becoming dissatisfied with the US Postal Service. Contends that the key to the success of the ADS comes from the employment of verifiers who evaluate the quality of delivery. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

Doing it our way

Miller, B.W.
Managing Service Quality , Volume 2 (1): 4 – Jan 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029038
Publisher site
See Article on Publisher Site

Abstract

Reveals how a Californian local newspaper is using their own Alternative Distribution System ADS to guarantee firstrate delivery of their Shoppers, after becoming dissatisfied with the US Postal Service. Contends that the key to the success of the ADS comes from the employment of verifiers who evaluate the quality of delivery.

Journal

Managing Service Quality – Emerald Publishing

Published: Jan 1, 1992

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