Does TQM Impact on Bottom‐line Results?

Does TQM Impact on Bottom‐line Results? The US General Accounts Office (GAO) study is, arguably, the first Western attempt at linking TQM and bottom‐line results. The study focused on the top 20 scorers of the Malcolm Baldrige National Quality Award (MBNQA) in the period of 1988‐89. Following the findings of the GAO study, the Bradford study was conducted in order to establish whether similar patterns of behaviour were emerging within European companies which are pioneering TQM and trying to enhance competitiveness. The information used for this analysis was focused on “hard” bottom‐line business indicators. The performance indicators chosen reflect business performance both in the short term and the long term. They include both “softer” or people‐related measures, such as employee trends and remuneration, and “hard” measures such as those which are efficiency‐driven. The sample of 29 companies studied was chosen on the basis of good knowledge of their TQM programmes. The analysis was conducted over a five‐year span, since it was assumed that this would be a reasonable period for TQM implementation to start to yield to positive results. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Does TQM Impact on Bottom‐line Results?

The TQM Magazine, Volume 6 (1): 6 – Feb 1, 1994

Loading next page...
 
/lp/emerald-publishing/does-tqm-impact-on-bottom-line-results-KRpyy8TSna
Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544789410052750
Publisher site
See Article on Publisher Site

Abstract

The US General Accounts Office (GAO) study is, arguably, the first Western attempt at linking TQM and bottom‐line results. The study focused on the top 20 scorers of the Malcolm Baldrige National Quality Award (MBNQA) in the period of 1988‐89. Following the findings of the GAO study, the Bradford study was conducted in order to establish whether similar patterns of behaviour were emerging within European companies which are pioneering TQM and trying to enhance competitiveness. The information used for this analysis was focused on “hard” bottom‐line business indicators. The performance indicators chosen reflect business performance both in the short term and the long term. They include both “softer” or people‐related measures, such as employee trends and remuneration, and “hard” measures such as those which are efficiency‐driven. The sample of 29 companies studied was chosen on the basis of good knowledge of their TQM programmes. The analysis was conducted over a five‐year span, since it was assumed that this would be a reasonable period for TQM implementation to start to yield to positive results.

Journal

The TQM MagazineEmerald Publishing

Published: Feb 1, 1994

Keywords: Baldrige Award; Commitment; Organizational performance; Competitiveness; Europe; Financial performance; Performance indicators; Probability; Surveys; TQM

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off