Purpose – This study seeks to evaluate a Hospital Passport tool designed to provide information and improve communication between people with learning disabilities and hospital staff. Design/methodology/approach – This paper is a qualitative study, which explores people's experiences of good and bad communication in hospital and their experiences of how a Hospital Passport impacts on that process of communication. Findings – The paper finds that a Hospital Passport can act as a useful multi‐agency resource to improve communication and continuity of care for people with learning disabilities. Originality/value – The study leads to insights and suggestions for health and social care professionals and organisations as to how communication can be improved to benefit vulnerable groups in hospital.
Tizard Learning Disability Review – Emerald Publishing
Published: Apr 6, 2012
Keywords: Hospital passports; Hospital care; Learning disabilities; Improving communication; Carers