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Does employees’ psychological capital buffer the negative effects of incivility?

Does employees’ psychological capital buffer the negative effects of incivility? Workplace relationship has widely been recognized as an important factor to shaping employees’ workplace experience. Workplace incivility, a low-intensity form of deviant behavior, is deemed to have an adverse effect on both businesses and their employees. However, the role of individuals’ positive psychology in buffering the adverse effects of workplace incivility remains unclear even though social stressors like incivility are prevalent among Jordanian heath care workers. Applying the conservation of resources (COR) theory and social exchange theory (SET), the purpose of this paper is to investigate the relationship between coworker incivility and psychological distress as moderated by psychological capital (PsyCap).Design/methodology/approachSurvey data were collected from a sample of Jordanian health workers and a structural equation modeling technique was utilized.FindingsThe findings show that coworker incivility predicts higher levels of psychological distress, and employee PsyCap moderates the link between incivility and psychological distress.Originality/valueAlthough research concerning the link between incivility and unwanted work or personal outcomes has been established, studies examining the variables that can buffer these effects are largely lacking. This study fills this void in the literature. The implications for practice and theory are discussed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png EuroMed Journal of Business Emerald Publishing

Does employees’ psychological capital buffer the negative effects of incivility?

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1450-2194
DOI
10.1108/emjb-03-2018-0021
Publisher site
See Article on Publisher Site

Abstract

Workplace relationship has widely been recognized as an important factor to shaping employees’ workplace experience. Workplace incivility, a low-intensity form of deviant behavior, is deemed to have an adverse effect on both businesses and their employees. However, the role of individuals’ positive psychology in buffering the adverse effects of workplace incivility remains unclear even though social stressors like incivility are prevalent among Jordanian heath care workers. Applying the conservation of resources (COR) theory and social exchange theory (SET), the purpose of this paper is to investigate the relationship between coworker incivility and psychological distress as moderated by psychological capital (PsyCap).Design/methodology/approachSurvey data were collected from a sample of Jordanian health workers and a structural equation modeling technique was utilized.FindingsThe findings show that coworker incivility predicts higher levels of psychological distress, and employee PsyCap moderates the link between incivility and psychological distress.Originality/valueAlthough research concerning the link between incivility and unwanted work or personal outcomes has been established, studies examining the variables that can buffer these effects are largely lacking. This study fills this void in the literature. The implications for practice and theory are discussed.

Journal

EuroMed Journal of BusinessEmerald Publishing

Published: Sep 23, 2019

Keywords: Jordan; Psychological distress; Coworker incivility; Psychological capital

References