Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Do information technology (IT) capabilities affect hotel competitiveness?

Do information technology (IT) capabilities affect hotel competitiveness? This paper aims to examine the impacts of IT capabilities on hotel competitiveness.Design/methodology/approachThis study adapts and extends Hua et al. (2015) and O’Neill et al. (2008) by incorporating the specific measures of IT expenditures as proxies for the relevant IT capabilities to explore the impacts of IT capabilities on hotel competitiveness.FindingsThis study finds that expenditures on IT Labor, IT Systems and IT Websites exert different impacts on hotel competitiveness. In addition, IT capabilities exert both contemporary and lagged effects on hotel competitiveness.Originality/valueThis study is the first that uses financial data to capture direct measures of individual IT capabilities and tests the individual impacts of IT capabilities on hotel competitiveness from both contemporaneous and lagged perspectives. It uses a large same store sample of hotels in the USA from 2011 to 2017; as a result, the study results can be reasonably representative of the hotel population in the USA. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Hospitality and Tourism Technology Emerald Publishing

Do information technology (IT) capabilities affect hotel competitiveness?

Journal of Hospitality and Tourism Technology , Volume 11 (3): 14 – Oct 31, 2020

Loading next page...
 
/lp/emerald-publishing/do-information-technology-it-capabilities-affect-hotel-competitiveness-gqETUrCHch
Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1757-9880
DOI
10.1108/jhtt-02-2020-0036
Publisher site
See Article on Publisher Site

Abstract

This paper aims to examine the impacts of IT capabilities on hotel competitiveness.Design/methodology/approachThis study adapts and extends Hua et al. (2015) and O’Neill et al. (2008) by incorporating the specific measures of IT expenditures as proxies for the relevant IT capabilities to explore the impacts of IT capabilities on hotel competitiveness.FindingsThis study finds that expenditures on IT Labor, IT Systems and IT Websites exert different impacts on hotel competitiveness. In addition, IT capabilities exert both contemporary and lagged effects on hotel competitiveness.Originality/valueThis study is the first that uses financial data to capture direct measures of individual IT capabilities and tests the individual impacts of IT capabilities on hotel competitiveness from both contemporaneous and lagged perspectives. It uses a large same store sample of hotels in the USA from 2011 to 2017; as a result, the study results can be reasonably representative of the hotel population in the USA.

Journal

Journal of Hospitality and Tourism TechnologyEmerald Publishing

Published: Oct 31, 2020

Keywords: Information technology; IT capabilities; Competitiveness; Hotel; 信息科技; IT能力; 竞争力; 酒店

References