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I. Mitroff, Murat Alpaslan (2003)
Preparing for evil.Harvard business review, 81 4
P. Argenti (2002)
Crisis communication. Lessons from 9/11.Harvard business review, 80 12
Traditionally, facilities professionals are responsible for maintaining business operations after a disaster by safeguarding people and the physical infrastructure. While most organisations equate disaster preparedness to business continuity, the aftermath of 9/11 brought forth some startling realisations about business survival and business crisis. Boeing, a global company that was affected in a number of unexpected ways, embarked on an approach that separated, yet integrated the Disaster Preparedness Community with the Business Community. The result was a Business Continuity Model that fostered further development of robust Business Continuity Plans to serve employees, customers, stakeholders and community. Facilities professionals, equipped with an understanding of today’s business crisis and the Business Continuity Model, can serve as a partner to their Business Continuity Representative to educate, develop and execute a Business Continuity Plan that ensures business continuance through any unforeseen event.
Journal of Facilities Management – Emerald Publishing
Published: Mar 1, 2005
Keywords: Business continuity; Model; Business crisis; Disaster preparedness
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