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G. Morgan
Policy development and implementation: the national service framework for older people in Wales
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Purpose – This paper aims to report on a survey conducted within North Wales regarding the perceptions of older people on dignity in care issues in the services received. Design/methodology/approach – The North Wales Dignity in Care Forum did a survey, driven by the question: What one change today could make a difference to you tomorrow? National Health Service and local authority organisations participated in the survey. In total, 499 responses were received. Findings – Some key themes were identified, particularly relating to keeping independence, individual respect and personal care. National Health Service and local authority responses had some differences. Research limitations/implications – Limitations include an absence of demographic data, an open sampling frame, so a response rate was difficult to measure and an inability to validate or further explore issues raised. This survey shows the value of a rapid and simple method of collecting information from older people accessing services. Originality/value – The findings of the North Wales survey may help in taking forward new models of working for older people, especially for the most vulnerable.
Working with Older People – Emerald Publishing
Published: Jan 1, 2012
Keywords: Dignity; Surveys; Care; Older people; Wales; Vulnerable; Individual perception; Attitudes; Elderly people; Social care
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