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Digital personalities: an examination of the online identity of travel and tourism web sites

Digital personalities: an examination of the online identity of travel and tourism web sites Purpose – The purpose of this paper is to identify whether travel and tourism related web sites derive a certain personality type. Design/methodology/approach – This study employed the ten‐item personality inventory (TIPI) measure to assess personality dimensions of 188 tourism web sites including airlines, hotels, cruise lines, casinos, restaurants, and government funded travel web sites. Data analysis of 413 cases was conducted through mean comparisons and ANOVA. Findings – Data identified web sites representing different segments of the hospitality and tourism industries do vary in relation to online personalities. More specifically, web sites for venues such as casinos were represented as extraverted while lodging web sites were deemed more conscientious. Research limitations/implications – While this study aimed to identify web site personalities of businesses within the tourism segment, not all categories were represented. Furthermore, response choices were limited only 20 of the personality objectives from the TIPI personality scale were examined. Practical implications – This study demonstrated different personality characteristics are represented through tourism web sites, indicating providers may need to focus their web presence in a manner which engages potential travellers based on such features. Originality/value – This paper adds to the body of scholarly research related to TIPI and further demonstrates consumer awareness and preference for web sites which augment their personality. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Hospitality and Tourism Technology Emerald Publishing

Digital personalities: an examination of the online identity of travel and tourism web sites

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Publisher
Emerald Publishing
Copyright
Copyright © 2013 Emerald Group Publishing Limited. All rights reserved.
ISSN
1757-9880
DOI
10.1108/JHTT-11-2012-0032
Publisher site
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Abstract

Purpose – The purpose of this paper is to identify whether travel and tourism related web sites derive a certain personality type. Design/methodology/approach – This study employed the ten‐item personality inventory (TIPI) measure to assess personality dimensions of 188 tourism web sites including airlines, hotels, cruise lines, casinos, restaurants, and government funded travel web sites. Data analysis of 413 cases was conducted through mean comparisons and ANOVA. Findings – Data identified web sites representing different segments of the hospitality and tourism industries do vary in relation to online personalities. More specifically, web sites for venues such as casinos were represented as extraverted while lodging web sites were deemed more conscientious. Research limitations/implications – While this study aimed to identify web site personalities of businesses within the tourism segment, not all categories were represented. Furthermore, response choices were limited only 20 of the personality objectives from the TIPI personality scale were examined. Practical implications – This study demonstrated different personality characteristics are represented through tourism web sites, indicating providers may need to focus their web presence in a manner which engages potential travellers based on such features. Originality/value – This paper adds to the body of scholarly research related to TIPI and further demonstrates consumer awareness and preference for web sites which augment their personality.

Journal

Journal of Hospitality and Tourism Technology – Emerald Publishing

Published: Sep 27, 2013

Keywords: Digital personality; Five‐factor model; Ten‐item personality inventory (TIPI); Tourism web sites

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