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Developing balanced scorecards in local authorities: a comparison of experience

Developing balanced scorecards in local authorities: a comparison of experience Public sector organisations, such as local authorities, are increasingly under pressure not only to improve their performance but also to be able to demonstrate such improvement through effective performance measurement. An increasing number are turning to the balanced scorecard as a way of responding to such pressures and challenges. This paper examines the attraction of the scorecard to local authorities and uses the authors’ experiences with a number of authorities and other public sector organisations to examine the challenges and difficulties of adopting a scorecard approach. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Productivity and Performance Management Emerald Publishing

Developing balanced scorecards in local authorities: a comparison of experience

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References (15)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
1741-0401
DOI
10.1108/17410400410561222
Publisher site
See Article on Publisher Site

Abstract

Public sector organisations, such as local authorities, are increasingly under pressure not only to improve their performance but also to be able to demonstrate such improvement through effective performance measurement. An increasing number are turning to the balanced scorecard as a way of responding to such pressures and challenges. This paper examines the attraction of the scorecard to local authorities and uses the authors’ experiences with a number of authorities and other public sector organisations to examine the challenges and difficulties of adopting a scorecard approach.

Journal

International Journal of Productivity and Performance ManagementEmerald Publishing

Published: Oct 1, 2004

Keywords: Local government; Balanced scorecard; Performance measures

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