PurposeOur library’s strategic plan calls for us to “Transform the role of the subject liaison librarian to better engage our campus community.” This statement specifically focuses on the aspect of the liaison role that builds relationships with our campus partners, “to better engage our campus community.” And like our peers, liaison librarians at this mid-size research institution have been struggling not only with implementing but also determining how to measure this new role. This presentation will focus on an attempt to develop one measure of librarian engagement with our campus community.Design/methodology/approachWe developed a “campus relationship matrix” that articulates dozens of products that could potentially be the result of liaison work, such as co-authoring a grant proposal, developing a class, co-presenting a workshop on article impact metrics, etc. These relationship products were generated by examining our own work and by scanning liaison responsibility statements from other institutions. These products fall into three relationship status levels: emergent, generative, and productive. Each subject librarian was asked to rate his and her relationship with each department he or she serves. Additionally, in order to achieve consistency across the organization in understanding of three relationship levels, we engaged in an exercise to calibrate our categorization of these work products. During this exercise and through our discussions, greater nuances were revealed about what we are hoping to achieve with our strategic goal. A review and summary of the ratings is presented.FindingsBaseline counts of relationship types were completed. We are working to establish goals for next year's comparisons. In actuality, the specific goals matters much less than the conversations surrounding these results about what work we should be doing and why and how is valued. Originality/valueThis study presents a tool useful for the exploration and measure of librarian relationships with campus.
Performance Measurement and Metrics – Emerald Publishing
Published: Jul 11, 2016