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Developing a Client Satisfaction Survey for an EAP

Developing a Client Satisfaction Survey for an EAP Much attention has focused on the benefits of employee assistanceprogrammes EAPs to companies. However, there has been little researchand evaluation of how counselling affects employees who use an EAP.Focuses on a questionnaire study to evaluate present and former clientsviews of the counselling contract itself the counsellor who dealt withthe problem, and the outcome of the counselling. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Employee Counselling Today Emerald Publishing

Developing a Client Satisfaction Survey for an EAP

Employee Counselling Today , Volume 5 (5): 7 – May 1, 1993

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0955-8217
DOI
10.1108/EUM0000000002872
Publisher site
See Article on Publisher Site

Abstract

Much attention has focused on the benefits of employee assistanceprogrammes EAPs to companies. However, there has been little researchand evaluation of how counselling affects employees who use an EAP.Focuses on a questionnaire study to evaluate present and former clientsviews of the counselling contract itself the counsellor who dealt withthe problem, and the outcome of the counselling.

Journal

Employee Counselling TodayEmerald Publishing

Published: May 1, 1993

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