Purpose – The purpose of this paper is to consider how a facilities management (FM) organisation can strategically manage its intellectual capital with regard to environmental management services and to suggest a conceptual strategy for determining FM intangible assets' competitiveness and performance. Design/methodology/approach – This paper is based on a literature review of published work within the industry in relation to environmental issues and FM knowledge management, forming a basis for a further research paradigm. Findings – Building on the resource‐based view of the FM organisation, the FM intellectual capital framework is referred to emphasize the significance of green strategy in its knowledge components. Research limitations/implications – This paper emphasizes the importance of FM intellectual capital in achieving overall sustainability and profitability to an organisation. However, due to limitations of experience within the FM knowledge perspective, it will take a while before significant results can be provided in proof of this. Practical implications – This paper establishes an imperative approach about FM knowledge capital capability to drive a greater environmental effectiveness and to reduce liability from a pertinent environmental directive. Originality/value – This paper theoretically evaluates the importance of FM intangible assets to the development of environmental management by an FM firm.
Journal of Facilities Management – Emerald Publishing
Published: Sep 25, 2009
Keywords: Knowledge management; Facilities; Intellectual capital; Environmental management