Designing performance measurement systems for teams: theory and practice

Designing performance measurement systems for teams: theory and practice This paper reports on an industrially led research project, supported by the UK Engineering & Physical Sciences Research Council (EPSRC), which set out to tackle an increasingly pressing issue for organisations - how to measure and manage the performance of teams. In spite of the current interest in performance measurement and teamwork in industry, little evidence of team performance measurement systems (TPMS) was seen. Thus, started the authors' journey into looking for a way to help companies to measure and manage team performance. The purpose of this paper is to take the reader through the investigations, with an emphasis on the analysis of current practice and research on TPMS. It describes a typology for TPMS design and identifies the gaps of current TPMS approaches. The paper concludes by claiming that a new approach to facilitate organisations design TPMS is required and by presenting a generic framework for TPMS. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Decision Emerald Publishing

Designing performance measurement systems for teams: theory and practice

Management Decision, Volume 41 (8): 12 – Oct 1, 2003

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Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
0025-1747
DOI
10.1108/00251740310496233
Publisher site
See Article on Publisher Site

Abstract

This paper reports on an industrially led research project, supported by the UK Engineering & Physical Sciences Research Council (EPSRC), which set out to tackle an increasingly pressing issue for organisations - how to measure and manage the performance of teams. In spite of the current interest in performance measurement and teamwork in industry, little evidence of team performance measurement systems (TPMS) was seen. Thus, started the authors' journey into looking for a way to help companies to measure and manage team performance. The purpose of this paper is to take the reader through the investigations, with an emphasis on the analysis of current practice and research on TPMS. It describes a typology for TPMS design and identifies the gaps of current TPMS approaches. The paper concludes by claiming that a new approach to facilitate organisations design TPMS is required and by presenting a generic framework for TPMS.

Journal

Management DecisionEmerald Publishing

Published: Oct 1, 2003

Keywords: Performance measurement systems

References

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