Purpose – The purpose of this paper is to describe the outsourcing process in the public sector, determine the effective factors involved in this process and their priorities. The aim is to develop a generic conceptual model for the outsourcing process in public sectors. Design/methodology/approach – This paper is based on the results of literature review and conducting binominal and Friedman tests. The model consists of the following steps and components: considering the organization's basic activities, evaluation of organizations' existing potentials and analyzing organizational processes, studying general outsourcing patterns, implementing and monitoring outsourcing process in terms of some critical success factors; and evaluation of outsourcing process of the organization and identifying feedbacks. Findings – The paper determines the main components and influence factors involving in the process of outsourcing in public sectors. The generic model developed in this paper as a framework can be used to increase the efficiency and the effectiveness of the outsourcing process of organizations in public sector. Practical implications – The authors believe that the proposed model and results of this research can aid public sector managers to implement their outsourcing process in a more efficient and effective manner in their organizations. Originality/value – This paper develops a new generic conceptual model based on literature review, field resaech and using binominal and Frideman test. This model is unique and can be considered as an aid in the outsourcing process of organizations.
Management Decision – Emerald Publishing
Published: May 2, 2008
Keywords: Outsourcing; Iran; Modelling; Public sector organizations
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