Design for customer satisfaction: an information modelling approach

Design for customer satisfaction: an information modelling approach The role of market information is critical to the success or failure of new product introduction. The challenge of bringing market information to design engineers throughout the design process is addressed, using an information modelling approach. This allows valuable quality function deployment (QFD) information to be captured alongside other product design information, within an object‐oriented database. An environment that facilitates the collection, modification and evaluation of information for QFD analysis is provided. This integrated software environment allows valuable market information to be shared between multi‐discipline project team members. Use of the decision support system is demonstrated through a case study. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Integrated Manufacturing Systems Emerald Publishing

Design for customer satisfaction: an information modelling approach

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Publisher
Emerald Publishing
Copyright
Copyright © 1999 MCB UP Ltd. All rights reserved.
ISSN
0957-6061
DOI
10.1108/09576069910280440
Publisher site
See Article on Publisher Site

Abstract

The role of market information is critical to the success or failure of new product introduction. The challenge of bringing market information to design engineers throughout the design process is addressed, using an information modelling approach. This allows valuable quality function deployment (QFD) information to be captured alongside other product design information, within an object‐oriented database. An environment that facilitates the collection, modification and evaluation of information for QFD analysis is provided. This integrated software environment allows valuable market information to be shared between multi‐discipline project team members. Use of the decision support system is demonstrated through a case study.

Journal

Integrated Manufacturing SystemsEmerald Publishing

Published: Aug 1, 1999

Keywords: Information modelling; Quality function deployment; Design; Quality; Customer requirements

References

  • Object Oriented Design with Applications
    Booch, G
  • Enhanced quality function deployment
    Clausing, D; Pugh, S
  • Product modelling using STEP
    Gu, P; Chan, K
  • The role of market information in new product success/failure
    Ottum, B.D; Moore, W.L.

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