Departmental purpose analysis

Departmental purpose analysis Outlines the results of a departmental purpose analysis project undertaken with the administration section of Cumbria Social Service Inspection unit. The project compared the definitions of purpose and tasks perceived by administration staff with those of their main internal customers. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Departmental purpose analysis

The TQM Magazine, Volume 8 (6): 5 – Dec 1, 1996

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Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544789610152919
Publisher site
See Article on Publisher Site

Abstract

Outlines the results of a departmental purpose analysis project undertaken with the administration section of Cumbria Social Service Inspection unit. The project compared the definitions of purpose and tasks perceived by administration staff with those of their main internal customers.

Journal

The TQM MagazineEmerald Publishing

Published: Dec 1, 1996

Keywords: Perceptions; Public sector; Purposes valuation; Task analysis

References

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