Purpose – The purpose of this paper is to describe multiple case studies based on free/open‐source software (F/OSS) web applications. F/OSS web applications were deployed to create a demo web‐portal for Swiss small‐ and medium‐sized tourism enterprises (SMTEs). The web‐portal will demonstrate web applications for the purpose of F/OSS awareness and their subsequent trials. Design/methodology/approach – Multiple case studies using rapid prototyping methods to deploy F/OSS web applications were used. Findings – It was found that a web‐portal for increasing awareness and enabling interactive trials in the context of web applications suited to service organisations such as the SMTEs would enable further investigation regarding F/OSS adoption in the SMTE community. Research limitations/implications – Major components deployed in developing a web‐portal provide a limited set of trials and do not represent the wide range of F/OSS applications which might be applicable to the SMTE community. Originality/value – F/OSS applications, especially web‐based business applications, are increasingly being adopted for commercial purposes. However, building awareness and enabling exploration of such applications in the context of SMTEs is still a rare occurrence.
Journal of Hospitality and Tourism Technology – Emerald Publishing
Published: Oct 4, 2011
Keywords: Tourism technology; Web 2.0; Free/open source software; Tourism; Small to medium‐sized enterprises; Rapid prototypes
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