Delivering the mail: General Physics (UK) Ltd

Delivering the mail: General Physics (UK) Ltd Purpose – To show how training can be delivered effectively in situations where the priorities are constantly changing in response to numerous constraints or developments. Design/methodology/approach – General Physics (GP) adopts a standard ISD methodology for all of our projects that allows a large degree of flexibility throughout the project lifecycle and enables us to react to client requirements quickly and efficiently. Findings – Flexibility has been a key issue in this project, where technical issues and client priorities often forced changes particularly in the early days. Because this training is mission critical to Royal Mail it has been imperative that GP can be reactive to customer demands and creative in terms of outputs. The mixture of on‐the‐job, classroom based training and coaching combined with regular competency assessment has enabled GP to make continuous improvements throughout the project and proven to be the most effective delivery for this client. Practical implications – GP are becoming perceived as the training provider for bespoke materials handling equipment. Many equipment manufacturers would prefer to concentrate on their core business and therefore seek a quality training partner to support their client. This necessitates a good degree of trust and high level communication skills and ultimately leads to long term partnerships. Originality/value – This project has been, and still is, a model example of GP's approach to training and performance improvement. Each project we undertake is designed, delivered and managed to meet the client's exact requirements; it is what we do best. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial and Commercial Training Emerald Publishing

Delivering the mail: General Physics (UK) Ltd

Industrial and Commercial Training, Volume 37 (7): 4 – Dec 1, 2005

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Publisher
Emerald Publishing
Copyright
Copyright © 2005 Emerald Group Publishing Limited. All rights reserved.
ISSN
0019-7858
DOI
10.1108/00197850510626839
Publisher site
See Article on Publisher Site

Abstract

Purpose – To show how training can be delivered effectively in situations where the priorities are constantly changing in response to numerous constraints or developments. Design/methodology/approach – General Physics (GP) adopts a standard ISD methodology for all of our projects that allows a large degree of flexibility throughout the project lifecycle and enables us to react to client requirements quickly and efficiently. Findings – Flexibility has been a key issue in this project, where technical issues and client priorities often forced changes particularly in the early days. Because this training is mission critical to Royal Mail it has been imperative that GP can be reactive to customer demands and creative in terms of outputs. The mixture of on‐the‐job, classroom based training and coaching combined with regular competency assessment has enabled GP to make continuous improvements throughout the project and proven to be the most effective delivery for this client. Practical implications – GP are becoming perceived as the training provider for bespoke materials handling equipment. Many equipment manufacturers would prefer to concentrate on their core business and therefore seek a quality training partner to support their client. This necessitates a good degree of trust and high level communication skills and ultimately leads to long term partnerships. Originality/value – This project has been, and still is, a model example of GP's approach to training and performance improvement. Each project we undertake is designed, delivered and managed to meet the client's exact requirements; it is what we do best.

Journal

Industrial and Commercial TrainingEmerald Publishing

Published: Dec 1, 2005

Keywords: Training; Maintenance; Operations management

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