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Day-level job crafting and service-oriented task performance

Day-level job crafting and service-oriented task performance This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement.Design/methodology/approachData were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data.FindingsResults showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement.Originality/valueThe study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Career Development International Emerald Publishing

Day-level job crafting and service-oriented task performance

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References (77)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1362-0436
DOI
10.1108/cdi-05-2019-0111
Publisher site
See Article on Publisher Site

Abstract

This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement.Design/methodology/approachData were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data.FindingsResults showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement.Originality/valueThe study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.

Journal

Career Development InternationalEmerald Publishing

Published: Jul 15, 2020

Keywords: Job crafting; Meaningful work; Service-oriented task performance; Work engagement

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