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Customer Service in Physical Distribution The Dimensions and Some Strategies for Achieving Them

Customer Service in Physical Distribution The Dimensions and Some Strategies for Achieving Them Practical issues of customer service within a distributionenvironment are reviewed, with particular reference to the developmentof a structured approach to achieving satisfactory, coordinated andcompetitive levels of performance from the organisation as a whole. Somecommon management mistakes are discussed. The importance of customerservice is reviewed together with the objectives of the distributionfunction. The use of a distribution grid and process analysis isproposed. Finally some practical hints are given. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Physical Distribution & Logistics Management Emerald Publishing

Customer Service in Physical Distribution The Dimensions and Some Strategies for Achieving Them

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-0035
DOI
10.1108/EUM0000000000388
Publisher site
See Article on Publisher Site

Abstract

Practical issues of customer service within a distributionenvironment are reviewed, with particular reference to the developmentof a structured approach to achieving satisfactory, coordinated andcompetitive levels of performance from the organisation as a whole. Somecommon management mistakes are discussed. The importance of customerservice is reviewed together with the objectives of the distributionfunction. The use of a distribution grid and process analysis isproposed. Finally some practical hints are given.

Journal

International Journal of Physical Distribution & Logistics ManagementEmerald Publishing

Published: May 1, 1991

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