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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 1741-038X
- DOI
- 10.1108/17410380410555844
- Publisher site
- See Article on Publisher Site
Abstract
This paper establishes an objective‐orientation driven supplier customer satisfaction performance rating system. The purpose is to provide a methodology for “integrating supplier and manufacturer capabilities and applying different strategies for quality improvement”. This study was undertaken to specify the interaction and mutual movement among three groups in the supply chain “Supplier‐Manufacturer‐Customer” and integrate the results from four factors: incoming inspection, line reject performance, supplier service quality and product reliability. These factors are transformed into measurable, quantitative, Just‐in‐time (JIT) parameters, utilized in planning and establishing a supplier performance rating system focused on satisfying both internal and external customers.
Journal
Journal of Manufacturing Technology Management – Emerald Publishing
Published: Oct 1, 2004
Keywords: Customer satisfaction; Supplier evaluation; Quality improvement; Supply chain management