Cultural values, satisfaction and performance in a professional services firm

Cultural values, satisfaction and performance in a professional services firm Reports on research which examined cultural values in a professional services firm. Data were collected from 1,608 women and men using anonymously completed questionnaires. Describes the cultural values of the firm, then examines correlates ‐ personal demographic, work‐setting factors and work outcomes ‐ of these values. Finds that personal demographic characteristics are inconsistently and weakly related to cultural values and that both work‐setting characteristics and work outcomes are consistently and strongly related to cultural values. Women and men describing cultural values in more favourable terms were more satisfied with their jobs, had lower intentions to quit, experienced more opportunities for on‐the‐job learning and development and compared the firm’s service quality and products more favourably with their competitors. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

Cultural values, satisfaction and performance in a professional services firm

Training for Quality, Volume 5 (3): 6 – Sep 1, 1997

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Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879710173343
Publisher site
See Article on Publisher Site

Abstract

Reports on research which examined cultural values in a professional services firm. Data were collected from 1,608 women and men using anonymously completed questionnaires. Describes the cultural values of the firm, then examines correlates ‐ personal demographic, work‐setting factors and work outcomes ‐ of these values. Finds that personal demographic characteristics are inconsistently and weakly related to cultural values and that both work‐setting characteristics and work outcomes are consistently and strongly related to cultural values. Women and men describing cultural values in more favourable terms were more satisfied with their jobs, had lower intentions to quit, experienced more opportunities for on‐the‐job learning and development and compared the firm’s service quality and products more favourably with their competitors.

Journal

Training for QualityEmerald Publishing

Published: Sep 1, 1997

Keywords: Corporate culture; Demographics; On‐the‐job learning; Professional service firms; Values

References

  • Corporate Culture and Organizational Effectiveness
    Denison, D.

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