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Cross‐cultural influences on quality management systems: two case studies

Cross‐cultural influences on quality management systems: two case studies An emphasis on the technical requirements of ISO 9000 by quality managers is a common occurrence in the construction industry. This is particularly so when construction firms first introduce quality management into their organizations. There is now, however, a recognition that to be effective, quality managers should address both the technical and non-technical (or behavioural) issues. There is then a premise that everyone within an organization shares a common cultural platform. This premise is, however, untenable in international construction projects where people from diverse cultural background and nationalities work together. This paper suggests that cross-cultural influences can significantly influence quality management in international construction projects. Using two case studies, it explains regional cultural influences and suggests ways of minimising their adverse effects on quality management. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Work Study Emerald Publishing

Cross‐cultural influences on quality management systems: two case studies

Work Study , Volume 49 (4): 12 – Jul 1, 2000

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References (14)

Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0043-8022
DOI
10.1108/00438020010330448
Publisher site
See Article on Publisher Site

Abstract

An emphasis on the technical requirements of ISO 9000 by quality managers is a common occurrence in the construction industry. This is particularly so when construction firms first introduce quality management into their organizations. There is now, however, a recognition that to be effective, quality managers should address both the technical and non-technical (or behavioural) issues. There is then a premise that everyone within an organization shares a common cultural platform. This premise is, however, untenable in international construction projects where people from diverse cultural background and nationalities work together. This paper suggests that cross-cultural influences can significantly influence quality management in international construction projects. Using two case studies, it explains regional cultural influences and suggests ways of minimising their adverse effects on quality management.

Journal

Work StudyEmerald Publishing

Published: Jul 1, 2000

Keywords: National cultures; Construction industry; ISO 9000

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