Supplier quality management (SQM) is considered as a proactive approach in the buyers’ perspective to seek for continuous supply quality improvement and collaborative ongoing alliance between buyers and suppliers. Therefore, it is important for the buyers to understand their circumstances for managing their suppliers, and thereby to search for an improved way to rectify managerial deficiencies, if any. This paper aims to identify the critical factors of SQM, and then propose a hierarchical framework which can facilitate the assessment of their SQM performance in the buyers’ perspective and also serve as a working tool for managing supply quality performance.
Asian Journal on Quality – Emerald Publishing
Published: Apr 17, 2004
Keywords: Supplier management; Supply quality; Critical success factors