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Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’ practices as management benchmarks

Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’... The Singapore Airport Terminal Services (SATS) Inflight Catering has maintained a 47‐year zero‐food‐poisoning record. SATS Catering has also been the first flight kitchen to be awarded the ISO 9002 Certificate for production of inflight meals. It has contributed significantly to Singapore Airline’s success in providing excellent inflight service. A strong sense of mission coupled with management experience and culinary professionalism have resulted in the establishment of many joint‐venture kitchens all over the world through equity participation. Unveils the critical success factors of SATS Catering as management benchmarks for other companies. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Critical success factors for Inflight Catering services: Singapore Airport Terminal Services’ practices as management benchmarks

The TQM Magazine , Volume 9 (4): 5 – Aug 1, 1997

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References (8)

Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544789710181862
Publisher site
See Article on Publisher Site

Abstract

The Singapore Airport Terminal Services (SATS) Inflight Catering has maintained a 47‐year zero‐food‐poisoning record. SATS Catering has also been the first flight kitchen to be awarded the ISO 9002 Certificate for production of inflight meals. It has contributed significantly to Singapore Airline’s success in providing excellent inflight service. A strong sense of mission coupled with management experience and culinary professionalism have resulted in the establishment of many joint‐venture kitchens all over the world through equity participation. Unveils the critical success factors of SATS Catering as management benchmarks for other companies.

Journal

The TQM MagazineEmerald Publishing

Published: Aug 1, 1997

Keywords: Benchmarking; Investment; Markets; Singapore; Standards; Vision

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