Discusses the use of counselling skills and referral within onecompany Courage. Examines performance appraisals, thedisciplinary interview, confidentiality, respecting the individual,referral, recognising limitations, conflict areas, realising potential,and structure in counselling interviews. Surmises that counsellingprovides positive benefits for the company because it enables bettercustomer service, which in turn means increased profits.
Employee Counselling Today – Emerald Publishing
Published: Jan 1, 1989