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Corporate reputation: Managing corporate reputation – applying rigorous measures to a key asset

Corporate reputation: Managing corporate reputation – applying rigorous measures to a key asset Author Jeff Resnick explores the vulnerability of firms whose executives fail to manage the perceptions of their company – indeed, their corporate reputation – with as much rigor as they apply to managing financial, operational or technology risk. Mr Resnick offers up a snapshot of current attitudes towards managing corporate reputation, including research underscoring CEOs perception that it has become far more important than it was several years ago, and juxtaposes this with data that indicates US investors remain as distrustful of corporate ethics today as they were in the heated moment of corporate scandals. Mr Resnick then presents a provocative case for better managing reputation – a company’s most critical important intangible asset – in a more strategic manner. Finally, he provides readers with steps for effectively monitoring reputational risk. His monitoring system focuses on a multi‐stakeholder measurement approach that more fully informs executives’ decisions concerning their corporate reputation. Critical to making his case, Mr Resnick uses examples from recently completed reputational research, focusing on the electric power industry and conducted by an independent reputation‐rating agency. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Business Strategy Emerald Publishing

Corporate reputation: Managing corporate reputation – applying rigorous measures to a key asset

Journal of Business Strategy , Volume 25 (6): 9 – Dec 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0275-6668
DOI
10.1108/02756660410569175
Publisher site
See Article on Publisher Site

Abstract

Author Jeff Resnick explores the vulnerability of firms whose executives fail to manage the perceptions of their company – indeed, their corporate reputation – with as much rigor as they apply to managing financial, operational or technology risk. Mr Resnick offers up a snapshot of current attitudes towards managing corporate reputation, including research underscoring CEOs perception that it has become far more important than it was several years ago, and juxtaposes this with data that indicates US investors remain as distrustful of corporate ethics today as they were in the heated moment of corporate scandals. Mr Resnick then presents a provocative case for better managing reputation – a company’s most critical important intangible asset – in a more strategic manner. Finally, he provides readers with steps for effectively monitoring reputational risk. His monitoring system focuses on a multi‐stakeholder measurement approach that more fully informs executives’ decisions concerning their corporate reputation. Critical to making his case, Mr Resnick uses examples from recently completed reputational research, focusing on the electric power industry and conducted by an independent reputation‐rating agency.

Journal

Journal of Business StrategyEmerald Publishing

Published: Dec 1, 2004

Keywords: Corporate image; Performance monitoring

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