Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/emerald-publishing/corporate-culture-s-impact-on-a-srategic-approach-to-quality-IcgfpSzbk6
References (16)
-
R. Zammuto, E. O'Connor (1992)
Gaining Advanced Manufacturing Technologies' Benefits: The Roles of Organization Design and CultureAcademy of Management Review, 17
-
Fred Chang, H. Wiebe (1996)
The Ideal Culture Profile for Total Quality Management: A Competing Values PerspectiveEngineering Management Journal, 8
-
Rohit Deshpandé, J. Farley, F. Webster (1993)
Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad AnalysisJournal of Marketing, 57
-
C. Franz, D. Robey (1986)
ORGANIZATIONAL CONTEXT, USER INVOLVEMENT, AND THE USEFULNESS OF INFORMATION SYSTEMS*Decision Sciences, 17
-
10.2307/1252055
-
Jerry Westbrook, D. Utley (1995)
TQM—The Effect of Culture on ImplementationEngineering Management Journal, 7
-
J. Sheridan (1992)
Organizational Culture and Employee RetentionAcademy of Management Journal, 35
-
K. Hendricks, V. Singhal (1997)
Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms That Have Won Quality AwardsManagement Science, 43
-
R. Quinn, J. Rohrbaugh (1981)
A Competing Values Approach to Organizational Effectiveness, 5
-
J. Rakich (2000)
Strategic Quality PlanningHospital Topics, 78
-
Raymond Zammuto, J. Krakower (1991)
Quantitative and qualitative studies of organizational culture -
Thomas Choi, O. Behling (1997)
Top managers and TQM success: One more look after all these yearsAcademy of Management Perspectives, 11
-
Jack Baroudi, M. Olson, B. Ives (1986)
An empirical study of the impact of user involvement on system usage and information satisfactionCommun. ACM, 29
-
B. Ghosh (2000)
Human Resource Development and Management -
Dooyoung Shin, J. Kalinowski, G. El-Enein (1998)
Critical Implementation Issues in Total Quality ManagementSAM Advanced Management Journal, 63
-
Gerald Zeitz, Russell Johannesson, J. Ritchie (1997)
An Employee Survey Measuring Total Quality Management Practices and CultureGroup & Organization Management, 22
- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 1935-5181
- DOI
- 10.1108/19355181200000001
- Publisher site
- See Article on Publisher Site
Abstract
The purpose of this research is to further examine the relationship between organizational culture and a strategic approach to quality, as embodied in Malcolm Baldrige Quality award criteria. To accomplish this, a questionnaire was developed for a postal survey. The questionnaire was based upon the Competing Values Model of Culture and the Baldrige Award criteria to define the position of the company in their strategic quality approach. This questionnaire was then sent to 1000 members of the American Society for Quality. A total of 219 usable responses were received and analyzed. The results indicate that higher Baldrige scores tend to be significantly related to the Adhocracy and Group cultural types.
Journal
American Journal of Business – Emerald Publishing
Published: Apr 22, 2000
Keywords: Corporate culture; Quality; Quality management; Quality strategy; TQM; Baldrige