Purpose – The purpose is to analyse the interaction between corporate social responsibility (CSR) strategies and consumer social responsibility (C N SR) and then contribute to theory‐building by developing an interaction model. Design/methodology/approach – The research included a literature review and the development of a CSR/C N SR interaction model for the food supply chain. Findings – CSR is an organo‐centric response to a series of supply chain drivers, which in a competitive market promotes corporate/product differentiation and more effective use of resources. CSR is however of limited value to the organisation if there is a lack of, or a change in, consumer engagement. Recent economic drivers have influenced C N SR behaviour with the consumerism component rather than the caring component of C N SR playing a lead role. However, this is not the case with all food products and C N SR can be a solo, product‐centric purchasing decision within the shopping basket. Organisations need to recognise that their CSR activities must remain congruent with C N SR in order that they maintain or improve market share and customer loyalty. Originality/value – This research is of academic value and of value to policy makers and practitioners in the food supply chain. The results show that organisations need to consider the influence of the nature of consumer social responsibility associated with their products and services in the development and refinement of CSR strategies.
British Food Journal – Emerald Publishing
Published: Jan 18, 2013
Keywords: Corporate; Social; Responsibility; Corporate social responsibility; Social responsibility; Consumers; Food industry