Control processes for total quality management and quality assurance

Control processes for total quality management and quality assurance While quality has been widely accepted as essential in today’s global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control process is first presented and its deficiencies are highlighted. The paper then proposes control processes for quality assurance and total quality management. Finally, these two processes are compared. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Work Study Emerald Publishing

Control processes for total quality management and quality assurance

Work Study , Volume 51 (4): 9 – Jul 1, 2002

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Publisher
Emerald Publishing
Copyright
Copyright © 2002 MCB UP Ltd. All rights reserved.
ISSN
0043-8022
D.O.I.
10.1108/00438020210430733
Publisher site
See Article on Publisher Site

Abstract

While quality has been widely accepted as essential in today’s global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control process is first presented and its deficiencies are highlighted. The paper then proposes control processes for quality assurance and total quality management. Finally, these two processes are compared.

Journal

Work StudyEmerald Publishing

Published: Jul 1, 2002

Keywords: Control; Quality assurance; Total quality management

References

  • Leadership theory: past, present, and future
    Horner, M
  • Learning strategies and CI: lessons from several small and medium Australian manufacturers
    Hyland, P; Mellor, R; Sloan, T; O’Mara, E.
  • A comparison of Australian firms and their use of continuous improvement tools
    Hyland, P; Mellor, R; Sloan, T; O’Mara, E; Kondepudi, R
  • Values underlying continuous improvement
    Jabnoun, N
  • Continuous improvement and the mini‐company concept
    Leede, J; Looise, J.K.
  • How useful a concept is organizational culture?
    Lewis, D
  • Strategic approach, organizational design and quality management
    Moreno‐Lonzo, M.D; Peris, F.J
  • Benchmarking critical factors for TQM. Part II: empirical results from different regions in the world
    Youssef, M.A.; Zairi, M

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