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Contextual factors in knowledge reuse

Contextual factors in knowledge reuse PurposeThis paper aims to answer calls for more research on how contextual factors influence the effectiveness of knowledge reuse.Design/methodology/approachThe findings are based on an in-depth case study conducted in the sales department of a large white goods company in Australia.FindingsSix contextual factors identified include purpose, time pressure, language, accessibility, author and date. A mismatch in purpose between knowledge creation and reuse is most likely to reduce knowledge reuse effectiveness. Time pressures may lead to an increase in errors associated with search question definition as well as knowledge search and selection, while unfamiliar language is likely to lead to misinterpretations of content. Knowledge accessibility issues are of particular concern in time-sensitive situations. Authorship and creation date information may facilitate knowledge reuse by allowing consumers to filter unwanted knowledge.Originality/valueThis study contributes to knowledge management theory by providing an exploration of the ways in which contextual factors influence knowledge and reuse effectiveness, and of the possible relationships between those factors. The paper also provides knowledge management practitioners with tangible guidelines on how to increase the effectiveness of organizational knowledge reuse. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png VINE Journal of Information and Knowledge Management Systems Emerald Publishing

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
2059-5891
DOI
10.1108/VJIKMS-10-2016-0056
Publisher site
See Article on Publisher Site

Abstract

PurposeThis paper aims to answer calls for more research on how contextual factors influence the effectiveness of knowledge reuse.Design/methodology/approachThe findings are based on an in-depth case study conducted in the sales department of a large white goods company in Australia.FindingsSix contextual factors identified include purpose, time pressure, language, accessibility, author and date. A mismatch in purpose between knowledge creation and reuse is most likely to reduce knowledge reuse effectiveness. Time pressures may lead to an increase in errors associated with search question definition as well as knowledge search and selection, while unfamiliar language is likely to lead to misinterpretations of content. Knowledge accessibility issues are of particular concern in time-sensitive situations. Authorship and creation date information may facilitate knowledge reuse by allowing consumers to filter unwanted knowledge.Originality/valueThis study contributes to knowledge management theory by providing an exploration of the ways in which contextual factors influence knowledge and reuse effectiveness, and of the possible relationships between those factors. The paper also provides knowledge management practitioners with tangible guidelines on how to increase the effectiveness of organizational knowledge reuse.

Journal

VINE Journal of Information and Knowledge Management SystemsEmerald Publishing

Published: May 8, 2017

References