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Constructing harmony

Constructing harmony Suggests that the construction industrys reputation for poor quality, including the failure to complete on time and within budget is welldeserved, but that quality management holds the key to great improvements in this contractual minefield. Examines the role played by arbitration as an alternative to the law courts in construction disputes, plus the various relationships involved in construction industry project management. Illustrates four frequently conflicting elements that must be resolved by discussion before the project gets under way and argues that good management depends on balancing conflicting demands and negotiating a settlement of potential and actual disputes. Shows how contract management adjudication procedures can be controlled, from the architects original design to the handover of the final buildingedifice, concluding that, alongside TQM, a neutral adjudication tribunal is more likely to bring about a solution if it recognises the particular management culture associated with the construction industry. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

Constructing harmony

Baden Hellard, R
The TQM Magazine , Volume 3 (6) – Jun 1, 1991
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789110034050
Publisher site
See Article on Publisher Site

Abstract

Suggests that the construction industrys reputation for poor quality, including the failure to complete on time and within budget is welldeserved, but that quality management holds the key to great improvements in this contractual minefield. Examines the role played by arbitration as an alternative to the law courts in construction disputes, plus the various relationships involved in construction industry project management. Illustrates four frequently conflicting elements that must be resolved by discussion before the project gets under way and argues that good management depends on balancing conflicting demands and negotiating a settlement of potential and actual disputes. Shows how contract management adjudication procedures can be controlled, from the architects original design to the handover of the final buildingedifice, concluding that, alongside TQM, a neutral adjudication tribunal is more likely to bring about a solution if it recognises the particular management culture associated with the construction industry.

Journal

The TQM Magazine – Emerald Publishing

Published: Jun 1, 1991

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