Purpose – The purpose of this paper is to report on the extent to which major contractors are delivering what can be termed “considerate construction”, using case studies of housing and education projects in the UK, identify areas for improvement, particularly in the area of community engagement practices used by contractors. Design/methodology/approach – A list of key themes relating to community engagement is developed and used as a framework for case studies of projects being built by a major, multi‐disciplinary contractor that routinely registers projects with the Considerate Constructors Scheme. Findings – This research found evidence of a range of effective practices, but there is still scope for improvement. Seemingly better examples were found in projects in which the contractor took a partnered approach with both client and community, retained community relation expertise on staff, and took appropriate, timely action. Research limitations/implications – The case studies are based in the Southeast of England and focus on housing and educational projects, so the lessons learned may not apply in all instances. Practices may also vary from one contractor to another. Practical implications – The findings have implications for community engagement procedures used in construction projects. There are specific recommendations relating to the professional training of construction project managers, who need to be better equipped to deal with the local general public. Originality/value – The research complements the existing academic and industry literature on considerate construction and makes both strategic and practical recommendations to enhance on‐site community engagement practices. Thus it is of interest to both researchers and practitioners.
Engineering, Construction and Architectural Management – Emerald Publishing
Published: Mar 6, 2007
Keywords: Project management; Community relations; Corporate social responsibility; Business ethics; Construction industry; United Kingdom
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